Terms & Conditions

1. The agreement and the operator

These Terms and Conditions ("Terms") govern Belote Pro on belotepro.com, our mobile applications, Facebook Instant Games and associated services (the "Service"). The operator and contracting party is Monti Games, ABN 52 253 846 298, Australia ("we", "us" or "our"). Support: support@belotepro.com.

By accessing or using the Service you agree to these Terms and acknowledge that you have read the Privacy Policy at https://belotepro.com/privacy. If you do not agree, do not use the Service. These Terms apply to guest users as well as linked accounts. The Terms and the Privacy Policy are available from the lobby menu and the website footer on every platform.

The Privacy Policy explains personal-information practices. Acceptance of these Terms is not consent to personalised advertising; that choice is handled separately where required.

Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded, including applicable consumer guarantees, refund rights, data-protection rights and access to courts or regulators.

2. Age and eligibility

Belote Pro is intended for an adult audience. You must be at least 18 and meet any higher minimum age or other eligibility requirement imposed by the law applicable to you. By accessing or playing, you represent that you meet these requirements and can lawfully enter into this agreement. A lower local age threshold does not reduce our 18+ minimum, and a parent or guardian cannot authorise use contrary to this rule. We do not ask for your date of birth, but we may restrict or close an account when we learn that its holder is under age. Do not misrepresent your age or use another person's account to bypass this rule. On first start, the website and the mobile apps ask you to confirm that you are 18 or older; this is a self-declaration stored on your device, not an age verification.

This operator rule is distinct from the formal rating an app store or classification authority assigns to a particular version.

3. Entertainment and no real-money prizes

Belote Pro is a social, free-to-play card game for entertainment, learning and practice. It does not offer cash wagering, cash withdrawals or an opportunity to win real money, merchandise or other prizes with real-world monetary value. There is no authorised secondary market for coins, accounts or virtual items, and you must not use the Service to arrange real-money bets or settlements with other people.

Where available, virtual-coin stakes, pots, wins and losses are game mechanics only. They create no right to money or valuable prizes. Purchasing coins costs real money, however, and coins may be consumed or lost through gameplay. The absence of cash redemption does not mean that purchases are cost-free or recoverable whenever you choose.

Success at social card play, including play against computer-controlled players, does not imply or guarantee success at real-money gambling or card tournaments. Game results, rankings and coin balances are not investment returns, earnings or evidence of professional ability.

These descriptions explain the product; they are not a regulator's determination that the Service is exempt from any gambling, classification or consumer law. Availability remains subject to regional restrictions and applicable law.

4. Platform and regional availability

The virtual-coin economy — coin purchases, staked tables, pots, coin winnings, the daily bonus and rewarded advertisements — is offered on the web, on Android and inside Facebook Instant Games. It is not offered on iOS. Ordinary free Belote and Coinche play, scores and rankings are available everywhere.

In locations we designate, coin purchases or the whole virtual-coin economy are switched off for players who appear to be there. Eligibility is assessed from your current connection as well as account, device and billing information, as described in the Privacy Policy, and may be reassessed when you travel or when relevant information changes. An account created elsewhere does not permit use of the economy while you are in a restricted location. Changing a profile flag, language or storefront does not override a restriction.

Do not use false details, location spoofing, VPNs, proxies, borrowed accounts or other methods to circumvent a restriction. A legitimate privacy tool can cause a connection to be treated as ineligible; contact support if you believe a restriction is mistaken.

While a restriction applies, an existing coin balance is hidden and cannot be used; it is not deleted, and it becomes available again from an unrestricted location. A staked match that is already in progress finishes normally. A restriction does not create a cash-redemption entitlement, but it does not remove a statutory refund or other remedy. If a purchase from a restricted location is processed in error, we will not credit the coins and will refund or arrange the reversal through the payment channel used.

5. Accounts and access

You may play as a guest or link a supported sign-in method. Provide accurate information required for your account and keep your sign-in secure. Unless we authorise otherwise, maintain only one personal account. Do not sell, lend, rent, transfer or share accounts, impersonate others, or register to evade a restriction. Coin purchases require a linked account.

Tell us promptly about suspected unauthorised access. Your responsibility for account activity depends on your actions and applicable law; you are not automatically liable for every unauthorised act merely because it occurred through your account. A guest account lives in your browser or device; guest progress may be lost if that data is cleared or you change devices without linking an account. Account recovery depends on the information reasonably available to verify ownership.

6. Licence and intellectual property

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable licence to access the Service for lawful personal entertainment. This licence may be suspended or ended for the reasons in these Terms, subject to mandatory rights. It does not transfer ownership of our software, artwork, branding, music or other protected materials. The music in the game is used under licence from its authors; the credits page in the app names them.

You must not copy, distribute, commercially exploit, compromise or make unauthorised modifications to the Service. Restrictions on reverse engineering or interoperability apply only to the extent permitted by law.

7. Rules, disconnections and match results

The rules displayed for the selected variant govern play, including scoring, contracts, declarations and timing. Review them before joining. Rankings may differ between modes: tables with practice bots are not ranked, and computer-controlled swarm players may appear in rankings.

If your connection drops during a match, your seat continues to play automatically on the turn timer and you may rejoin at any time before the match ends. If you leave a match deliberately, you cannot rejoin, your seat continues to play automatically, the match counts as abandoned on your Fair-Play reputation, and at a staked table any winning share that seat would have earned goes to the house rather than to you. A player who reconnects before the match ends is not treated as having abandoned it. When "last-hand autoplay" is on for a table, a forced last card is played for you automatically.

Contact support about a suspected incorrect result, including the room code where available. We may review records and correct a demonstrable error or manipulation proportionately; we do not promise a win, an uninterrupted session or a fixed ranking.

8. Practice bots

Practice bots are computer-controlled players you can add to a table to learn the rules, explore strategies and practise. They are marked "CPU" at the table, and tables with practice bots are not ranked and involve no coins. Their ability differs from human players; they may make strong moves, weak moves or errors. They are educational and entertainment features, not coaching, gambling advice or a prediction of real-world outcomes.

9. Automated matchmaking and AI players

1. Use of AI and Automated Players. To ensure optimal matchmaking speeds and reduce queue times, the Application utilizes automated players, artificial intelligence ("AI"), and swarm bots (collectively, "Automated Players") to fill open slots in game sessions. By using the Application, you acknowledge and agree that you may be matched into game sessions containing both human users and Automated Players, acting as either opponents or teammates. Automated Players are marked with an "AI" badge wherever they appear: at the table, in the lobby, on profiles, in friend lists and on the leaderboard. You must not assume that every other seat is occupied by a human.

2. Communication and Interaction. Automated Players are strictly limited in their communication and can only send, receive, and respond to predefined emoticons or preset in-game signals. Automated Players do not engage in natural language text or voice chat, and do not generate unmonitored or custom messaging.

3. Data Collection and Privacy. Automated Players operate strictly in real time to facilitate gameplay mechanics, using only the information a player in their seat would have.

• What We Collect: matches that include Automated Players are recorded like any other match (moves, timing, scores, emotes and rating changes). We process this information only for the game mechanics, for interoperability (keeping your account, match history, statistics and ratings consistent across the platforms you play on) and to protect players against fraud and cheating. Section 7 of the Privacy Policy has the details.
• What We Do Not Do: we do not use this information to analyse or profile your individual playing behaviour, and we do not use your gameplay data to train machine-learning models.

4. User Control. Automated Player matchmaking is enabled by default to maximize your gameplay experience. The host of a table can disable it at any time while the table is waiting for players, with the "Allow AI players" switch in the room settings. Disabling this feature restricts that table strictly to human players, which may significantly increase session wait times. At a table hosted by someone else, you can play only with humans by choosing a table that does not show the "AI" badge. The first time you create a table, switch the setting on, or join a table where it is on, the app shows you a notice about Automated Players and asks you to agree; until you do, your own tables stay humans-only. Your acknowledgement is stored on your account and the notice is not repeated. We do not promise that a humans-only table will always find other players.

5. Accounts, rankings and staked tables. Automated Players hold ordinary player accounts, may appear on leaderboards, and may sit at free tables and, where the economy is offered, at staked tables. Their play can affect the outcome and the coins you gain or lose, including coins you purchased. An Automated Player at a staked table puts up the same stake as everyone else and keeps what it wins.

6. Fairness. Every computer-controlled player receives only the information a human player in that seat would receive — its own hand, the cards played and the auction. It is not given your cards. Cards are dealt by a server-side shuffle. The behaviour of computer-controlled players does not depend on what you have spent or on your balance.

7. Fees. We do not currently take any fee from staked pots: the house fee on every stake tier is set to 0 %, so the whole pot is split between the winning players. The stake and the winner's share are shown on the stake tier before you join. Should a fee ever be introduced for new tables, it will be shown there before you commit coins (section 13). Automated Players stake their own coins and win or lose them like any other player at the table; the only pot amount that ever goes to us is the share a player forfeits by abandoning a match (section 7). These Terms do not authorise misleading representations that computer-controlled accounts are human, or manipulation of a match to induce spending. Report concerns about automated participation or fairness to support@belotepro.com.

10. Nature of coins and virtual items

Where the economy is offered, you may obtain virtual coins through purchases, the welcome grant, the daily bonus, rewarded advertisements, referrals, and winnings at staked tables. Coins are licensed on a limited, personal, non-transferable basis solely for permitted functions within Belote Pro. References to a balance, stake, pot or win describe in-game accounting and do not establish a bank account, deposit or cash entitlement.

Virtual coins hold no real-world financial value: they cannot be redeemed for cash, do not earn interest, and are not legal tender, an investment, credit or a payment instrument outside the Service. The price of a coin pack is the price of access to digital game functionality, not a promise that coins can be resold or exchanged. Mandatory rights relating to a paid digital purchase are unaffected by these descriptions.

You cannot withdraw, cash out, redeem, gift, sell, trade or transfer coins or virtual items to another person or account, for money, cryptoassets, goods, services or any other benefit. The Service has no gifting or transfer feature. You must not advertise or facilitate a secondary market, and account sales are prohibited. Game-controlled deductions and awards under table rules are not a transfer facility; do not use collusion, deliberate losses or coordinated play to move coins between accounts. Coins carry no ownership right in the Service or right to payment from us, except for a refund, compensation or other remedy that applicable law requires.

11. Purchases and delivery

The Service contains advertisements and, where offered, in-app purchases. Purchases are optional; free play never requires a purchase.

Before purchase, the checkout identifies the product, quantity, price, currency and applicable charges. Web purchases are charged in the currency shown at checkout by our payment processor; app purchases are charged by the app store in your storefront's currency. Taxes are disclosed as required by law. Currency-conversion or payment-provider fees may apply under your provider's terms. Do not purchase unless you are authorised to use the payment method. Website purchases also require the immediate-delivery consent described in section 12.

Web purchases are processed by our payment processor; mobile purchases and Facebook Instant Games purchases use the app store or platform payment channel shown at checkout, whose terms may apply in addition to these Terms without removing your mandatory rights against the legally responsible supplier. Coins are credited after the purchase is verified with the payment channel. Contact us if delivery fails or a duplicate charge occurs. Pack pricing may change; a later price change does not affect a completed purchase. We may change, adjust, add or remove prices and what is offered — bundles, the number of coins they contain and similar items — at any time without prior notice; a change applies to future purchases only.

12. Refunds and withdrawal rights

Except where law or an applicable platform policy provides otherwise, we do not offer change-of-mind refunds for correctly supplied coin purchases. This does not exclude remedies for non-delivery, defective or misdescribed digital content, unauthorised transactions where protected by law, or another legally recognised ground. The fact that a coin has no cash-redemption value does not remove a right to recover the price of a defective purchase.

Contact support@belotepro.com with the transaction reference and the issue. For app-store purchases, the store's refund procedure applies as well; we will assist and will not refer you elsewhere to evade an obligation that rests with us. A purchase made from a restricted location in error is refunded, not credited (section 4). A lawful refund is a reversal of a purchase; it is not cashing out gameplay winnings.

Where a refund or chargeback reverses a purchase, we may remove the corresponding unspent coins and make proportionate corrections to prevent duplicate benefit. Requesting a legitimate refund or making a good-faith payment dispute is not misconduct.

EU/EEA and UK consumers normally have a 14-day right to withdraw from a distance purchase. Gems bought through our website checkout are digital content delivered immediately, and before you pay you must tick the statement "I agree to immediate delivery and understand I lose my right to withdraw". By ticking it you expressly consent to immediate delivery and acknowledge that you lose the right of withdrawal for that purchase; we record the time of your consent with the purchase and show it on the receipt or invoice where the payment provider allows, and in your in-app purchase history. We therefore do not accept change-of-mind withdrawal of website gem purchases. If you do not want to give this consent, do not tick the box and no purchase is made. Purchases through an app store or platform are made under that store's own purchase terms. Remedies for non-delivery, defective or misdescribed content and other mandatory rights (earlier in this section) are not affected.

13. Changes to virtual items and the Service

We may make reasonable changes for security, legal compliance, technical maintenance, fair play or genuine product development, including to the coin bundles offered, the stake tiers and any pot fee for new tables (currently none), and the amounts of free coins granted. Changes must not be used to defeat mandatory rights or arbitrarily confiscate paid content. We will give reasonable advance notice of materially adverse changes where practicable and legally required, and explain available remedies. Where a legal or urgent security issue requires immediate action, advance notice may not be possible; we will explain as soon as reasonably practicable. We do not reserve a right to erase purchased balances without cause or remedy.

14. Advertising and responsible use

The Service shows advertisements: an interstitial after a match, and, where the economy is offered, rewarded video advertisements you can choose to watch for a fixed number of coins, up to a daily limit shown in the app. Inside Facebook Instant Games a banner advertisement is also shown along the bottom edge of the screen during play; it does not cover the cards. A reward is credited once the advertisement is confirmed as completed; if a third-party advertisement fails, you may report a missing reward for review. Coin rewards are unavailable where the economy is not offered.

Advertisements may lead to third-party services with their own terms. We do not guarantee an advertiser's claims; this does not exclude responsibility that law places on us. Advertising-data practices and choices are described in the Privacy Policy.

Use the game for entertainment and spend only what you can afford. Do not buy coins expecting income, prizes or recovery of earlier spending. You can stop playing at any time, disable purchases through your platform's controls, or contact support about account closure.

15. Fair play and prohibited conduct

Do not cheat, collude, deliberately move coins through match manipulation, exploit errors, manipulate rankings or transactions, use stolen payment methods, impersonate others, or interfere with another person's account. Do not use unauthorised bots, scripts, automation or third-party tools that play for you or give an unfair advantage; the computer-controlled players we operate do not give you permission to deploy your own. Do not create multiple accounts to farm welcome or referral coins.

Do not use a display name, club name or club tag that is unlawful, infringing, impersonating, discriminatory or abusive. Do not attempt unauthorised access to systems or personal data. Lawful security research that reports a fault is not prohibited, but access must remain authorised.

We may investigate and use proportionate enforcement: a warning, renaming or removal of a name, reversal of demonstrably improper results or balances, temporary restriction or termination, depending on seriousness and evidence.

16. Names, avatars and moderation

The content you can submit is limited to a club name and tag, and your choice of avatar (a preset picture or the picture supplied by your sign-in provider). Chat consists of predefined emotes only. You grant us a non-exclusive, worldwide, royalty-free licence to host and display that content as necessary to operate the Service. You must have the rights to any picture your sign-in provider supplies.

There is no in-app reporting tool. To report a name, tag or picture you believe is unlawful or abusive, email support@belotepro.com with enough detail to locate it. We may change or remove content and will explain a moderation decision and how to contest it where applicable law requires. Using our process does not waive access to a regulator or a competent court.

17. Availability and beta features

The Service may experience maintenance, errors, interruptions or changes. We do not guarantee uninterrupted access or compatibility with every device. You are responsible for your own internet and device costs. Features identified as beta or experimental may be incomplete; a beta label does not waive consumer guarantees or remove remedies for paid digital content.

18. Suspension, closure and review

You may stop using the Service and delete your account at any time. We may restrict or close an account for a material or repeated breach, underage use, unlawful access, fraud, serious safety risks, or a legal requirement, with protective temporary restrictions where an investigation requires them.

We will act reasonably and proportionately, provide notice and reasons where appropriate, and allow an opportunity to correct or challenge the issue where practicable. Contact support@belotepro.com to request review. Closure ends access to the account and its virtual items; it does not extinguish a statutory refund, an existing claim or another accrued right. Any balance adjustment or forfeiture for misconduct must be justified, proportionate and lawful. Data deletion and lawful retention are addressed in the Privacy Policy.

19. Consumer rights and liability

We provide the Service with the care required by applicable law. To the extent permitted by law, we do not promise that every match will be error-free, that every opponent will behave appropriately, or that results will meet your expectations. Nothing excludes liability for fraud, deliberate misconduct, death or personal injury caused by negligence where exclusion is prohibited, or any other liability that cannot lawfully be excluded.

Australian consumers retain applicable Australian Consumer Law guarantees and remedies. Consumers elsewhere retain applicable digital-content, conformity and other mandatory rights. A no-cash-value clause does not exclude responsibility for defective paid content. For consumers, liability is determined under applicable law, including its rules on causation, reasonably foreseeable loss and mitigation; we do not impose an arbitrary monetary cap on non-excludable rights. Because the Service is intended only for personal entertainment, we do not undertake responsibility for commercial profits or business opportunities you associate with gameplay, except where applicable law requires otherwise.

You remain responsible under applicable law for loss you cause through unlawful conduct or a breach. These Terms do not impose an unlimited indemnity requiring you to reimburse every claim or cost regardless of fault.

20. Complaints and governing law

Contact support@belotepro.com with a complaint, purchase issue or dispute. We will review it in good faith and respond within a reasonable time. You do not have to complete our complaint process before using a legal remedy that is available without doing so.

These Terms are governed by the laws of Victoria, Australia, subject to the mandatory protections of the law applicable to you. Victorian courts have non-exclusive jurisdiction. This clause does not deprive consumers of mandatory protections or of the right to bring proceedings in a competent local court. There is no mandatory arbitration requirement or waiver of collective proceedings in these Terms. Where an applicable alternative dispute-resolution body is available or participation is legally required, we will provide the relevant information.

21. Updates and general provisions

We may update these Terms for genuine changes in the Service, safety requirements or the law. We will identify the new effective date and give reasonable notice of material changes where practicable and required; where express acceptance is required, we will request it. Changes do not retrospectively remove accrued rights or alter a completed purchase contrary to law. If you do not accept a material change, you may stop using the Service and exercise any applicable cancellation or remedy right.

If part of these Terms is unenforceable, the remainder continues to the extent permitted by law. A delay in enforcement is not a permanent waiver. We may transfer this agreement as part of a legitimate business transfer only in a way that does not reduce your mandatory rights, with notice and termination rights where required. You cannot transfer an account or virtual items. Additional rules for a particular mode or promotion apply only when clearly provided; they cannot override mandatory rights. English is the primary language of these Terms. If there is any inconsistency between the English version and a translated version, the English version prevails to the extent permitted by applicable law.

This does not override mandatory local language requirements, limit your mandatory consumer rights, or exclude any rights or remedies arising under applicable law from statements or representations we make in your language.

22. Contact and EU legal representative

Operator: Monti Games, ABN 52 253 846 298. Email: support@belotepro.com. Website: https://belotepro.com. Privacy Policy: https://belotepro.com/privacy.

Questions about these Terms? Email support@belotepro.com or see our contact page and Privacy Policy.

Digital Services Act: for the purposes of Article 13 of Regulation (EU) 2022/2065, our legal representative in the European Union is Data Protection Representative Limited (trading as DataRep), 77 Camden Street Lower, Dublin, D02 XE80, Ireland — digitalrequest@datarep.com, +353 (1) 919 8899, quoting “Monti Games / Belote Pro”. Authorities and users in the EU may contact DataRep on any matter under that Regulation, including to report illegal content.